Your personal information matters to us. This document explains in detail how k09 collects, stores, and protects your data.
All data is secured with SSL/TLS encryption.
Your data is never sold to third parties.
You can request to view or delete your data at any time.
What information is collected and why — explained openly and transparently.
Six core principles that guide how we manage your data
Your account details, payment information, and personal documents are protected with industry-standard 256-bit SSL encryption. We also use multi-layer firewalls to prevent unauthorized access.
K09 only collects information that is strictly necessary to provide our services. We do not request or store personal data beyond what is needed.
Your data is never sold to advertisers or other companies. Only limited information is shared with partners strictly as needed to deliver our services.
You can find out what information we hold about you at any time. Submit a request to our support team and we will send you a full summary of your data within 30 days.
When you close your account, your personal data will be deleted within the designated timeframe. However, certain information may be retained for a specified period due to legal obligations.
If significant changes are made to this privacy policy, you will be notified in advance via your registered email or SMS. Keeping you in the dark is not how we operate.
Your privacy is our responsibility. By creating an account or using our services on k09, you agree to this Privacy Policy.
K09 (hereinafter referred to as "we", "the platform", or "k09") is a licensed online gaming and Sports Betting platform serving users in Bangladesh. We believe your personal data belongs to you — not us.
This Privacy Policy describes what information k09 collects, why it is collected, how it is used, and how it is kept secure. This policy applies to our Terms & Conditionsshould be read in conjunction with.
If you disagree with any part of this privacy policy, please refrain from using our platform and reach out to our support team.
We collect two types of data — what you provide directly, and what is collected automatically.
Information you provide directly:
| Data Type | Example | When It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During registration and KYC verification |
| Contact Information | Mobile number, email address | At registration |
| Financial Information | Mobile banking number, transaction history | Deposits & Withdrawals |
| Identity Documents | NID or passport photo, selfie | During KYC verification |
| Communication History | Messages sent to support | For customer support |
Automatically collected information:
K09 does not collect any data without a clear reason. Every piece of information serves a specific purpose:
We do not use your data to serve targeted ads, nor do we share it with any advertising networks.
The information we collect is used for the following purposes:
We analyze your gaming activity solely to improve your experience and promote responsible gaming — never to share with outside parties.
K09 never sells your personal data. However, certain information may be shared in the following limited circumstances:
Authorized Sharing:
k09 never sells or transfers your personal data to advertisers, data brokers, or unrelated third parties.
All third-party partners are contractually bound to handle data with no less protection than k09's own privacy standards.
K09 uses cookies and similar technologies on its site. Cookies are small files stored in your browser that help enhance your experience.
Types of cookies we use:
You can control or delete most cookies through your browser settings. Note that disabling certain cookies may affect the availability of some site features.
K09 does not retain data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 years after account closure | AML Rules |
| Support Messages | 3 years | Dispute Resolution |
| Cookies & Session Data | End of session or maximum 1 year | Site Functionality |
Once the retention period expires, data is securely destroyed or anonymized.
As a k09 user, you have the following rights over your own data:
To exercise any of your rights support@k09.wine. We will respond within 30 days.
Some data may not be eligible for deletion due to legal obligations. You will be informed of the reason if this applies.
K09 strictly does not serve anyone under the age of 18. We never intentionally collect any information from minors.
If we have reason to believe we hold personal data belonging to a minor, please contact us immediately at support@k09.wine. We will promptly delete the information and close the account.
Keep underage family members away from k09. As a guardian, this is your responsibility.
To keep your data safe, k09 uses industry-standard security technologies:
Please note, however, that no online platform can guarantee 100% security. Keeping your account password private and avoiding logins on unfamiliar devices is your own responsibility.
K09 may update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
For any significant changes to user rights or how data is used, you will be notified by email or SMS at least 15 days in advance.
Minor edits or spelling corrections will not trigger a separate notification. We recommend revisiting this page from time to time.
For any questions, requests, or complaints regarding this Privacy Policy, please reach out through the following:
For data access or deletion requests, email us with your account details and a description of your request. We will respond within 30 days.
For urgent privacy matters, use live chat — you can typically expect a response within 2 hours.
Your privacy is fully protected at k09. Register now and enjoy safe betting on a platform you can trust.
For users aged 18 and above. Responsible Gaming Learn more.